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Best Practices


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Floodproof on a Floodplain

An impressive addition to the IDEA Home series, the NEWLOOK Experience Home is a master class in engineering and creative design, with builder Michael Freiburger out-thinking an exceptionally tricky lot




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Best Practices

What stories are being told about your business?

“The stories, apocryphal or not, that circulate in an organization reveal its devotion (or lack of it) to quality, and serve to inspire its people to…

Best Practices

Decision making

"What we hear too often is, don't confuse me with the facts, I know what I want to do." Bill Denney PhD

Best Practices

Data, lots of data, but what are you doing with it?

Technology has made gathering data so much easier. However, the problem is we can be overwhelmed by it. Surveys, stats, city, state and national data…

Best Practices

Just focus on your customer

The focus is the customer, it’s about their needs and wants. Sometimes when we try to improve our customer focus and we try to achieve a ‘wow factor…

Best Practices

FMEA

Failure Modes and Effects Analysis (FMEA) is a tool that can assist in identifying where your areas of risk lie and helps structure solutions. By…

Leadership

CB May 2012

14 Ways to Maximize Profits | Mark Richardson: Coping with Unpredictability

Leadership

14 ways to maximize profits

To be more profitable, custom builders must focus on efficiency and cost savings, while looking for opportunities to publicize their work and expertise.

Leadership

Mark Richardson: Coping with unpredictability

When things are unpredictable, our very basic levels of confidence and conviction are diminished. Mark Richardson offers proven ways to deal with the uncertainties in today’s business environment.

Best Practices

Strengths & Weaknesses

In 1989 Warren Bennis published ‘On Becoming a Leader’ which became a key leadership book. He stated that leaders “know who they are, what their…

Customer Service

Are you listening to your remodeling clients?

A recent experience got me thinking about how companies all-too-often fall back on financial incentives when dealing with an unhappy customer, yet…

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