Customer Satisfaction

Customer Satisfaction

A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.



Couple with construction manager wearing a hard hat
Features

Custom home builders share how managing client expectations can eliminate drama and create a better customer experience

Craig McMahon Headshot
Features

Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.

Kevin Hansen headshot
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Building a solid, trusting relationship with your clients is the first rule

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Defining and articulating what is a professional in remodeling or new construction is tougher than in some other industries.

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Your custom building clients come from all walks of life. But they have one thing in common: They are successful, and they have money. And more often than not, your clients are wealthy because they spend wisely.

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SUMMER 2018

This Month in Custom Builder

Products

The Dorrance collection of bath accessories includes a wall-mounted faucet, tub fillers, and bidet and shower sets

Features

Custom home builders share how managing client expectations can eliminate drama and create a better customer experience

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