Quality Management
Quality Management
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Best Practices
Employee satisfaction, strategic awareness, and innovation
More employees quit their jobs and the dramatic impact of a new yogurt company! These two stories over the past few days reminded me of the value of…
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Servant leadership
Servant leadership emphasizes an increased service to others, a holistic approach, promoting a sense of community and the sharing of power in…
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New product development
There are some characteristics that should be embedded in any New Product Development (NPD) process. This includes customer input, the involvement of…
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Quality is a companywide issue
Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but…
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The costs of not using quality: Are you willing to pay for quality in your business?
Studies show that across industries Cost of Quality (Failure, Appraisal & Prevention) is: 2.6-4% of sales revenue. In the construction industry…
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Consumers are Willing to Pay for Quality
A report last year by the NAHB Research Center found that “increasingly, today’s homebuyers want energy-efficient, low-maintenance, well-…
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Design for Six Sigma
The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve and Control) is used to improve an existing process. Design for Six Sigma…
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The number of responses needed for statistically valid customer survey results
It is critical to know what our customers think of living in the homes we build for them and what it was like to be involved in the design and…
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Sources of quality defects in construction projects
A recent research study on quality in construction projects established the following Quality Problem Factors as the sources of quality defects.…
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Cost of rework
In a recent study rework costs (including labor, materials, equipment and subcontractors) can run from 2% to 20% of a project's total contract amount…