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Denis Leonard

Denis Leonard has a degree in construction engineering an M.B.A. and a Ph.D. in quality management. Denis is a Fellow of the American Society for Quality, a Certified Quality Manager, Auditor and Six Sigma Black Belt. He has been an Examiner for the Baldrige National Quality Award Board of Examiners a Judge on the International Team Excellence Competition and a Lead Judge on the National Housing Quality Award. A former Professor of Quality at the University of Wisconsin, he has experience as a quality manager in the homebuilding industry as well as construction engineer, site manager and in training, auditing and consulting with expertise in strategic and operational quality improvement initiatives. His work has achieved national quality, environmental and safety management awards for clients.

Denis is co-author of 'The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence'.

http://www.BusinessExcellenceConsulting.net

[email protected]

Full listing of blogs https://www.probuilder.com/author/denis-leonard

Best Practices

Silver Bullets

In business so often what one wants is a silver bullet, that one solution that will solve everything, improve the whole business in one swoop. This of course does not exist and...
Oct. 1, 2013
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Field Rework Index

A good predictor tool for rework and cost impact on a construction project is the Field Rework Index (FRI). Take a past project on which you have good data on rework, waste and...
Sept. 1, 2013
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Benchmarking

Benchmarking is a technique in which a company measures its performance against that of best in class companies, determines how those companies achieved their performance levels...
Aug. 1, 2013
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Locate the untouched market

Gary Zajicek is my guest blogger. With 35 years experience in the industry from carpenter to VP of Construction and Customer Relations, he has achieved the National Housing Quality...
July 1, 2013
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Employee satisfaction, strategic awareness, and innovation

More employees quit their jobs and the dramatic impact of a new yogurt company! These two stories over the past few days reminded me of the value of the Quality Management and...
June 12, 2013
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Servant leadership

Servant leadership emphasizes an increased service to others, a holistic approach, promoting a sense of community and the sharing of power in decision making. Such leaders see...
June 1, 2013
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New product development

There are some characteristics that should be embedded in any New Product Development (NPD) process. This includes customer input, the involvement of cross functional teams, strong...
May 1, 2013
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Quality is a companywide issue

Quality is not about tunnel vision, a focus only on the reduction of variation in production alone. Quality is no longer just about the product, but the management of all operations...
April 1, 2013